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About your
Username and password
Your username
Your username is printed on your Student ID Card. You will need this to log into computers on campus, as well as for various other login services.听As part of our enhanced security measures, you may also be required to confirm your identity when you log in.听
Your username starts with a letter followed by several numbers, for example s1234567.
Please note: You do not need to include "@bournemouth.ac.uk" when you first log into computers on campus. For brightspace and office.com you do聽need to add "@bournemouth.ac.uk".
Your password
Please note BU's password protocol requires students to update their password every 365 days. Staff are required to update their password every 60 days
For security reasons your password needs to:
- Be a minimum of 12 characters long (with no spaces)
- Be different to your last 12 passwords
- Include a combination of at least 3 of the 4 character types below:
- Lower case letter
- Upper case letter
- A single digit number (0-9)
- Special characters (e.g. ! @ # $ % ^ & * () = - {} [] 鈥� ; ? ,
- Please do not use | or :
We also recommend your password doesn鈥檛 contain single words or a recognisable combination of words, letters or numbers or personal details such as your name/initials or date of birth.
Passphrase
We recommend using a passphrase which is a non-familiar combination of words including at least one number and a special character for example聽'Us3EnjoyFishingonFridays!' or 'YourCakeL00ksgr8!'.
Please note: After a password re-set you will need to update your password on any mobile devices to avoid being locked out of your account.
Password manager apps
If you're finding it difficult to remember all your passwords try using a password manager app such as KeePass, Dashlane, LastPass or 1password.听This type of app can help you to create and manage your passwords.听
Changing your password听听
You can change your password as follows:听听
- On聽campus:聽Press聽鈥楥trl鈥櫬�+聽鈥楢lt鈥櫬�+聽鈥楧elete鈥櫬爋n any 欧美性爱片computer on campus 鈥� and select 鈥楥hange a Password.鈥櫶�
- On and聽off campus:聽Password Reset Tool 鈥撀燗fter聽you have聽registered with BU鈥檚聽, you can request a password reset by using the聽.听听
If you have any trouble logging in, or you have forgotten your password and need some help, contact the IT Service Desk on 01202 965515, or freephone 0808 196 2332. You will need your student ID and will need to answer a series of security questions.
Never share your password, username or access with others.听听
Read more guidance about聽managing your passwords.听
What to do if your account gets locked out
A common cause for this is when a password has been modified but has not been updated on all devices e.g. you still have an old password on your smartphone /iPad or network drive.
If you are having trouble with your account locking out before you phone the IT Service Desk have a look at our聽.听 This will take聽you through exactly what you need to do to fix it.
If you have any trouble logging in, or you have forgotten your password and need some help, please聽, or if it is urgent contact the聽聽on 01202 965515, or freephone 0808 196 2332. You will need your student ID and will need to answer a series of security questions.
Email account
All students have a 欧美性爱片email account.听You can access your emails by going to聽.听
You will be redirected to the university sign-in page聽and聽will need to enter your聽欧美性爱片email address (if聽not already populated)聽and password.听As part of our enhanced security measures, you may also be required to confirm your identity when you log in.听
It鈥檚聽really important聽that you check your 欧美性爱片email account regularly. This is where your tutor, programme support team鈥痑nd other university departments will send important updates and information.听听
How to access your 欧美性爱片email on your mobile device
You can easily link your 欧美性爱片email account to your smartphone (once you have access to it after registering for your course online).听Setting up your emails on your mobile device will allow you to create and聽read emails on the go. For help setting this up, view the following guides:听听
- 听听
myHub - update your contact information
聽is BU's online portal for聽both applicants and students to access information related to their electronic student record. The login details to your myHub account are sent to your 欧美性爱片email account聽soon after your application has been received.听If you聽need help with logging into聽myHub,听contact our IT Service Desk on +44 (0)1202 965515 or log a ticket via the聽.
For applicants,听myHub聽is used to facilitate interviews and open days, as well as to collect supplementary information. It is important that you access and log into myHub regularly for information and communication about your application.鈥� 聽
Successful applicants聽will then enrol via myHub, and once enrolled, additional content and options become available in your myHub account. This includes聽online registration, payment of fees, course module selection, access to results and transcripts, management of personal contact information, registration for additional learning support, requests for certificates and registration for award ceremonies.听听
It鈥檚 important to ensure your contact information is always up to date聽in your account, including聽your home and term time addresses, every time your details change or you move.
Brightspace - your virtual learning environment
鈥痠s your virtual learning environment (VLE) and includes all the information you need to support your studies, including unit information, study materials and study skills鈥痳esources.鈥��
Complete the聽聽training module to learn about how to use Brightspace and ensure you are fully prepared for your studies.听听
We聽also聽recommend downloading鈥�Pulse聽-鈥痶he mobile app for Brightspace. This app will help you keep track of important announcements鈥痑nd鈥痙eadlines, and鈥痑ccess lecture notes,鈥痽our course content and your鈥痝rades, so you can spend less time organising and more time learning.听
For further information on Brightspace visit the聽Brightspace FAQ page.听
Need help?聽
Useful guides can be found on the聽.听You can also contact鈥痮ur鈥疘T Services鈥痶eam聽- available 24/7 - if you have any issues logging in or using the system.鈥�
Online learning聽
Some of聽your lectures, seminars and engagements with your teaching聽team聽will be conducted online.听The聽Zoom聽video-conferencing application will be used聽for lectures and seminars whilst other appointments may take place on聽Microsoft Teams.听Please see聽the聽Zoom聽video conferencing听辞谤听Free Microsoft Office 365聽ProPlus聽sections聽for聽further help and guidance with聽using聽these聽applications.听
Further guidance on using these platforms can also be found on the聽.听
You can also find useful tips for studying online on the聽聽in Brightspace.
Multi-factor authentication
As an additional security measure to help protect your 欧美性爱片account, we have introduced Multi-Factor Authentication (MFA) to a number of 欧美性爱片systems, including Office 365, Zoom, and Brightspace.听It means that, in addition to your username and password, you will sometimes be required to confirm your identity through an additional step such as via an authenticator app, SMS text, or call.听
You鈥檒l be asked to set up at least one of these methods when you first log in to聽.听
You鈥檒l need to have access to your chosen method (e.g. have your smartphone on you) when prompted to authenticate periodically in the future, or when you鈥檙e using a new device (e.g. a PC on campus).
The details you provide will always be kept securely and will only be used for authentication. Further privacy information is available聽here.
